Refund Policy

Resell CLUB sells digital goods — keys and subscriptions for gaming software that are delivered immediately after payment. Such goods cannot be “put back on the shelf”: once a key has been shown to you, it counts as used. That is why we issue refunds in specific situations — the key does not work, you were charged twice, or the item was never delivered. Below you will find when a refund is possible, within what timeframes, and how to submit a request.

What this document covers

This policy applies to every purchase made in the Resell CLUB store — through the Telegram bot @ResellClub_bot, the Telegram mini app, and the website resell.club. By placing an order through any of these, you agree to the terms set out here. The policy applies to the extent it does not conflict with applicable law.

The nature of digital goods

We sell keys and subscriptions for gaming software (products such as Midnight.im and Neverlose.cc for CS2, CS:GO, GTA 5 and other games), and we also grant access tied to the buyer’s nickname in third-party services.

A key is a unique code. Once it has been shown to you in the bot, the mini app or on the website, we can no longer verify that it has not been activated or passed on to someone else. For that reason, a key shown after payment counts as used and cannot be returned — except when it turns out to be non-working (see below). The same applies to manual delivery: once an operator has granted access to your nickname in a third-party service, the item counts as delivered.

When a refund is possible

• A non-working or invalid key. The key does not activate, the subscription is not credited, access does not appear. An operator will check the key, and if the problem is confirmed we will — at your choice — replace the item with a working one or refund your money.
• Double charge. If a single order was paid for twice, we refund the duplicate payment in full.
• The item was not delivered after payment. The payment went through, but no key was shown and no operator delivered the item to your nickname. You may either wait for delivery or request a refund.

When a refund is not possible

• You changed your mind after the key was delivered. If a working key has already been shown to you, or delivery by nickname has been completed, the purchase cannot be cancelled — the item counts as delivered.
• Violation of usage rules. If access to the product is restricted or blocked by its developer because you broke their rules, no refund is issued for that item.

Timeframes

Deadline for contacting us

Report a non-working or invalid key to support within 48 hours of delivery. We review later requests case by case, but cannot guarantee a refund in that situation. Report a double charge or an undelivered item as soon as you notice the problem.

Refund processing time

An operator normally reviews a request within 3 business days. Once approved, a refund to your account balance is credited within 1 business day; a refund to the original payment method usually takes up to 10 business days, and the exact timing depends on the payment provider and your bank.

Refund method

Money is returned by the same method you paid with (bank card, PayPal, cryptocurrency), or — if you prefer — to your account balance. A refund to the balance is noticeably faster, and the balance can be spent on any other item in the store. Purchases paid from the account balance are refunded back to the balance. For manual card transfers, an operator processes the refund to the card the payment came from.

Cryptocurrency payments

If you paid with cryptocurrency (NowPayments or CryptoBot), the refund amount is calculated at the exchange rate at the moment of the refund, not at the moment of purchase — the rate may have moved either way in the meantime. Network fees are not compensated and are deducted from the transfer.

Chargebacks and payment disputes

If you open a dispute with your bank, PayPal or a payment provider without contacting our support first, we treat that as a refusal to settle: the account is blocked until the case is resolved, and we provide the payment provider with evidence of payment and delivery. Please write to us first — almost any issue is resolved by a replacement or a refund faster than by a dispute.

How to submit a request

Write to support on Telegram or by email and include:

• the order number (visible in your order history in the bot, the mini app or on the website);
• a description of the problem: what you bought, what happened and when;
• screenshots: the error message during activation, proof of payment, and — for a manual card transfer — the receipt.

The more complete your request, the faster an operator can check it and make a decision.

Contacts

Resell CLUB support:

• Telegram: https://t.me/just_spaceX
• E-mail: [email protected]

This is a translation provided for convenience. In case of any discrepancy, the Russian version of this document prevails.